Terms and conditions – Quick consultations
1. Service provider
The Quick consultations service is provided by:
- Company name: Ferox Abogados S.L.
- Tax ID (CIF): B56646987
- Address: C/ Mallorca 419, Entlo. 4ª, 08013 Barcelona, Spain
- Email: gestion@feroxadv.com
- Phone: +34 675 68 63 93 (by appointment only)
- Legal representative: Fabrizio Bonomini
- Lawyer in charge: Fabrizio Bonomini, member no. 36669 of the Barcelona Bar Association (Il·lustre Col·legi de l’Advocacia de Barcelona, ICAB)
These terms govern the booking of Quick consultations through the Ferox Abogados website. By booking a consultation, the client confirms that they have read and accepted them.
2. Purpose and types of consultation
Quick consultations are designed to answer specific legal questions with one of the firm’s lawyers. There are two types:
| Type | Format | Duration | Documents | Price |
|---|---|---|---|---|
| Phone consultation | Call with the lawyer | Up to 30 minutes | Document review not included | €50 + VAT (€60.50 including VAT) |
| Consultation with documents | Phone or in-person appointment at the office | Agreed according to the matter | The client may provide documents for the lawyer to review | From €70 + VAT (from €84.70 including VAT) |
For consultations with documents, the final price depends on the volume of documents. If it exceeds the base rate, the firm will state the exact price before confirming the appointment, and the client may accept it or cancel at no cost.
All in-person appointments are booked under this second type, from €70 + VAT.
Contract reviews (sale and purchase, deposit agreements, leases and similar) are booked as a consultation with documents.
3. Price and payment
Prices are shown in euros, excluding VAT, with the total including VAT (21%) alongside. There are no additional charges.
Payment is made in advance. When confirming the appointment, the firm emails the client the payment instructions (for example, a card payment link, Bizum or bank transfer). The appointment is reserved once payment is received.
After payment, Ferox Abogados will issue the corresponding invoice and send it to the email address provided by the client.
4. Booking and confirmation
To book, the client chooses the type, date and time, and provides:
- Full name, email and phone number
- A short description of the question
- If another person or company is involved, their name (optional)
The other party’s name is used only to check that the firm is not already advising that person. If there is a conflict, Ferox Abogados will cancel the appointment and refund the full amount.
The client will receive an email confirming the appointment, with the date, time, type and price. For consultations with documents, the email will explain how to send the documents, which must arrive at least 24 hours before the appointment.
5. How the consultation works and written summary
The consultation is handled by a qualified lawyer of the firm on the confirmed date and time. For phone consultations, the lawyer will call the number provided. If the client does not answer after two attempts within 10 minutes, they will be treated as not having attended and clause 7 will apply.
The maximum duration is that of the type booked. If the consultation runs over because of the lawyer, there is no extra charge.
Written summary. After each consultation, the client will receive a document with:
- A summary of the meeting
- The questions raised and the answer to each
- Where relevant, the recommended next steps
The summary will be sent as a PDF to the client’s email within 48 working hours of the consultation. If the consultation was in person, the lawyer may hand it over at the end.
6. Scope and limitations of the service
A Quick consultation is one-off legal guidance, based solely on the information and documents provided by the client. It does not include:
- Drafting letters, claims, appeals or contracts
- Representation or defence before courts, authorities or other parties
- Negotiation or communications with third parties
- Follow-up of the matter
- Formal legal opinions
The consultation does not create an ongoing advisory or representation relationship. If the client needs any of these services, Ferox Abogados will send an engagement letter with a separate quote, which the client is free to accept or not. If the client instructs the firm on the matter within the following 30 days, the consultation fee will be deducted from the fees.
7. Cancellation, rescheduling and no-shows
| Situation | Consequence |
|---|---|
| The client cancels or changes the appointment 24 hours or more in advance | Free rescheduling or full refund, at the client’s choice |
| The client cancels less than 24 hours in advance | One free rescheduling; no refund |
| The client does not attend or does not answer the call | The fee is forfeited |
| The firm cancels or cannot attend the appointment | New date or full refund, at the client’s choice |
Cancellations and changes must be requested by email to gestion@feroxadv.com. Refunds are made using the same payment method within 14 calendar days.
This clause does not limit the right of withdrawal in clause 8.
8. Right of withdrawal
If the client is a consumer, they may withdraw from the contract within 14 calendar days of booking, without giving reasons (art. 102 of the Spanish Consumer Protection Act, TRLGDCU). It is enough to notify gestion@feroxadv.com or use the withdrawal form in the annex. The firm will refund the amount within 14 calendar days.
Consultations within the withdrawal period. Almost all consultations take place before those 14 days have passed. For this reason, when booking, the client must tick a box stating:
“I expressly request that the consultation be provided before the withdrawal period ends and I acknowledge that, once it has been provided, I will lose that right.”
With that box ticked, the following rules apply:
- If the client withdraws before the consultation, they receive a full refund.
- Once the consultation has taken place, the right of withdrawal is lost (art. 103.a TRLGDCU).
- If a consultation with documents had already begun (for example, the lawyer was already reviewing the documents), the client will pay only for the proportion of work done (art. 108.3 TRLGDCU).
Annex – Model withdrawal form
To Ferox Abogados S.L., C/ Mallorca 419, Entlo. 4ª, 08013 Barcelona, gestion@feroxadv.com:
I hereby give notice that I withdraw from my contract for the provision of the following service: ________.
Booked on: ________.
Name of consumer: ________.
Address of consumer: ________.
Signature (only if submitted on paper): ________.
Date: ________.
9. Confidentiality and data protection
Everything the client says or provides in the consultation is protected by the lawyer’s professional secrecy. The firm will not disclose it to third parties unless required by law.
The controller of personal data is Ferox Abogados S.L. The data is used to:
- Manage the booking, provide the consultation and send the written summary (legal basis: performance of the contract)
- Check that there is no conflict of interest (legal basis: the lawyer’s professional obligation)
- Issue the invoice and meet tax obligations (legal basis: legal obligation)
If the consultation does not lead to an engagement, the data is deleted after 14 days, except billing data, which is kept for the periods required by tax law. If there is an engagement, data is kept for as long as the relationship lasts and, afterwards, for the applicable statutory limitation periods. The client may exercise their rights of access, rectification, erasure, objection, restriction and portability by writing to gestion@feroxadv.com, and may lodge a complaint with the Spanish Data Protection Agency (aepd.es). More information in the Privacy policy.
10. Liability
The guidance is based on the information and documents provided by the client. The firm is not liable for errors caused by false, incomplete or concealed information from the client, nor for decisions the client takes without commissioning a full study of the matter.
Nothing in the above limits the firm’s liability for wilful misconduct or gross negligence, nor the rights that the law grants to consumers.
11. Complaints, governing law and jurisdiction
Complaints may be sent to gestion@feroxadv.com. The firm will reply within one month at the latest. Official complaint forms are also available to clients at the office.
If the client is not satisfied with the reply, they may contact:
- The Consumer Service of the Barcelona Bar Association (Il·lustre Col·legi de l’Advocacia de Barcelona, ICAB)
- The Catalan Consumer Agency (Agència Catalana del Consum) or the local consumer information office
These terms are governed by Spanish law. If the client is a consumer, disputes will be resolved by the courts of their place of residence. In all other cases, by the courts of Barcelona.